I ordered an SSL. How do I get it to work on my domain?

PositiveSSL & EssentialSSL Certificate activation
InstantSSL, PremiumSSL and EV SSL Certificate activation
Multi-Domain Certificate activation
Next steps

Activation is a simple process where you submit your domain information to the Certificate Authority.

Follow the steps below to start the activation process:

  1. Log in to your SSLs.com account.
  2. Navigate to the Purchased certs list.
  3. Click Activate next to your certificate.

Follow the corresponding section below to complete the activation of your certificate depending on its type.

Activation for PositiveSSL, EssentialSSL, PositiveSSL Wildcard and EssentialSSL Wildcard Certificates:

Step 1: Specify

Type in the domain or subdomain you want to secure. Click Onwards to proceed:

Step 2: Generate key

You can download the key generated for this domain in your browser, or submit a manually generated CSR.

Note: both options support IDNs with the following TLDs. It’s best to paste in the IDN instead of typing, to ensure no errors are made.

The in-browser generator option, called Auto-activate, is the default as it’s easiest. If you proceed with this, click on the key button. This will save the Private key for your Certificate.

For the second option, a manually generated CSR on your server, tick the Enter CSR option:

Note: you can select the encryption method and server type to receive the corresponding command in the CSR Command field.

Note: the Private key is generated along with the CSR, and should be kept on the server. You’ll need the Private key code during the SSL installation.

Next you’ll paste the CSR code including —–BEGIN CERTIFICATE REQUEST—– and —–END CERTIFICATE REQUEST—– into the Enter CSR field.

Click Onwards.

Step 3: Review & Submit

Verify that your details are correct.

To start the ball rolling with validation by the Certificate Authority: choose the convenient DCV method (upload validation file or receive an email).

Note: it’s important to make sure that the email details for are correct or validation will be delayed.

Once everything is correct, click Submit. Here’s an example:

Good job! The domain activation part is done. Here’s a guide to proceed with validation.

Activation for InstantSSL, EV SSL, InstantSSL Pro, PremiumSSL, PremiumSSL Wildcard and EV Multi-Domain Certificates:

Step 1: Specify

Type in the domain or subdomain you want to secure. Click Onwards to proceed:

Step 2: Generate key

You can download the key generated for this domain in your browser, or submit a manually generated CSR.

Note: both options support IDNs with the following TLDs. It’s best to paste in the IDN instead of typing, to ensure no errors are made.

The in-browser generator option, called Auto-activate, is the default as it’s easiest. If you proceed with this, click on the key button. This will save the Private key for your Certificate.

For the second option, a manually generated CSR on your server, tick the Enter CSR option:

Note: you can select the encryption method and server type to receive the corresponding command in the CSR Command field.

Note: the Private key is generated along with the CSR, and should be kept on the server. You’ll need the Private key code during the SSL installation.

Next you’ll paste the CSR code including —–BEGIN CERTIFICATE REQUEST—– and —–END CERTIFICATE REQUEST—– into the Enter CSR field.

Click Onwards.

Step 3: Pick company

Fill in your company details as they’re listed in the government or public business directories (Yellow pages, Duns & Bradstreet etc).

Click Onwards.

Step 4: Review & Submit

Verify that your details are correct.

To start the ball rolling with validation by the Certificate Authority: choose the convenient DCV method (upload validation file or receive an email).

Note: it’s important to make sure that the email details for are correct or validation will be delayed.

Once everything is correct, click Submit. Here’s an example:

Good job! The domain activation part is done. Here is a guide to proceed with validation.

Activation for Multi-Domain Certificates:

You’ll need a new CSR code. You can either request the CSR from your hosting provider, or generate it yourself. See our CSR generation instructions for guidance.

Step 1: CSR info

Enter your CSR code and click Read my CSR.

The CSR and web server type information can be provided by your domain hosting company.

Note: the CSR must have at least a 2048-bit key.

If you receive an error message about CSR code parsing or an invalid CSR, view this related article for more help.

Step 2: Domains

Choose the web server type you use. There will be two options: Windows or Java Tomcat server or Any other server (ex. Apache).

Then click Looks good, onward.

Next, check all the domains (SANs) that will be secured by your umbrella SSL.

If you want to make any corrections, re-generate the CSR according to prompt messages and start the process again.

Note: you can easily add more domains using the green [+] button in the top right corner.

Click Onward.

Step 3: Domain ownership

Choose your preferred validation method. You can Receive an email (by choosing an email address from the list), or Upload a file (if you’re not able to use any of the email options).

Note: the Upload a file method for domain verification (DCV) is not available for EV SSL, Multi-Domain SSL, Unified Communications Certificates. Contact our Support team if you’re having trouble with email.

Next, you’ll specify your administrative details:

  1. First/Last name
  2. SSL Admin contact
  3. Phone number
  4. Fax number
  5. Country
  6. State
  7. City
  8. Zip code
  9. Address
  10. Company name
  11. Job Title.

EV SSL, Multi-Domain SSL and Unified Communications Certificates will have separate fields for the company details and/or callback verification information.

Good job! The domain activation part is done. Here is a guide to proceed with validation.

Next steps

Here are your guides for validation with the Certificate Authority:

You’ll complete Domain Control Validation (DCV) process to have your Certificate issued.

OV and EV Certificates require an additional company verification process.

After this validation is completed, your Certificate will be issued by the CA and sent to your specified administrative email address. If you don’t receive it for some reason, you can always download the Certificate from your account.